Making a complaint to the Immigration and Refugee Board of Canada

Who can make a complaint?

Anyone can make a complaint to the IRB about:

  • the conduct of an IRB member;
  • a person who represents a client at the IRB for a fee, but is not authorized by a law society, the Chambres des notaires du Québec, or the Immigration Consultants of Canada Regulatory Council;
  • the conduct and services of an Interpreter.

Making a complaint about the conduct of an IRB member

You may file a complaint about the conduct of an IRB Member. Complaints must be made in writing to the Director of the Office of Integrity by e-mail to Integrity-Integrite@irb-cisr.gc.ca or by mail to this address:

Director, Office of Integrity
Immigration and Refugee Board of Canada
Minto Place, Canada Building
344 Slater Street, 14th Floor
Ottawa, Ontario
Canada
K1A 0K1

A Complaint Form is available to help you submit your complaint, however complaints can be made without using this form.

Complaints cannot be about what a member decides in a case. The law requires that when there is a concern about a member’s decision, the proper place for that to be dealt with is through an appeal to the Refugee Appeal Division (RAD), the Immigration Appeal Division (IAD) or to apply for judicial review at the Federal Court.

Note: The IRB does not accept anonymous complaints. If you would like to protect your identity from the Member you’re complaining about, please indicate that in writing, and your identity will be known only to the Director of Integrity. If your identity must be revealed to provide a fair and fulsome investigation, the Director of Integrity will let you know.

Please read the IRB’s Procedures for Making a Complaint about a Member for the full details on this complaints process. The reports of complaints made against Members and their disposition from 2018 onwards are now available.

Making a complaint about an unauthorized paid representative

If the counsel representing you before the IRB is not a lawyer in good standing with the bar of a province or territory; a notary in good standing with the Chambre des notaires du Québec; or an immigration consultant in good standing with the Immigration Consultants of Canada Regulatory Council, your counsel is therefore considered an “unauthorized representative”.

You may choose to be represented by a counsel who is an “unauthorized representative”, however, this individual is not allowed to charge you a fee (ask you for money or compensation).

If you have paid your counsel and they are “unauthorized”, you may choose to file a complaint with the IRB against your counsel. You must express your complaint about your counsel to the IRB member during your hearing.

For more information on the policy regarding unauthorized paid representatives, please see the IRB website.

Making a complaint about an interpreter

Interpreters are important contributors to the refugee and immigration system who interpret dialogue during the proceedings. Whatever is said in one language should be interpreted faithfully and accurately into the other language using the exact equivalent meaning and structure.

Please fill out this complaint form and send it to the attention of the Interpreter Unit of the regional offices where the incident occurred.

Making a complaint about interpretation

Complaints about interpretation should be made to the Member in the hearing room.