Immigration and Refugee Board of Canada

The Immigration and Refugee Board of Canada (IRB) is Canada's largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRB decides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually.

IRB front offices are closed

Immigration and Refugee Board of Canada (IRB) front offices are closed. Effective immediately, in-person correspondence (hand-delivery) is no longer accepted.

For the Refugee Protection, Refugee Appeal and Immigration Appeal Divisions, correspondence received by mail, fax, email or epost will be actioned before hearings resume.

For Immigration Division, please continue to send your correspondence by fax to the following numbers:

  • Central Region: 416-744-4274
  • Eastern Region: 514-496-2252
  • Western Region: 604-666-7082

If unable to send correspondence to the ID by fax, please contact the registry in your region to discuss an alternate delivery method.

Important information for employees of the Immigration and Refugee Board of Canada

COVID-19: Update for claimants, appellants and representatives

Please note that the following COVID-related measures are now in place, to grant temporary extensions as outlined in the practice notices for
filing a:

Fraud Alert: There are reports of fraudulent calls that appear to be from the #COVID19 Info Service at 1-833-784-4397. Don’t give out personal info if you didn't initiate the call. If you’ve received a suspicious call, contact the Canadian Anti-Fraud Centre on social media or online.

*Note their phone lines are closed

Make a claim for refugee protection

This involves making a claim; submitting the necessary documentation; attending a hearing; and finally, awaiting a decision.

Filing a refugee appeal or responding to a Minister's appeal

Learn about filing a Notice of Appeal and completing your Appellant's Record.

Filing an immigration appeal

Information on filing a Notice of Appeal and preparing for your appeal hearing.

Detention reviews and admissibility hearings

Information concerning the procedures for Admissibility Hearings and Detention Reviews, as well as legal decisions and guidelines.

Making a complaint to the IRB

Information on making a complaint about the conduct of a member, an unauthorized paid representative or an interpreter.

Member conduct issues

Information on summaries of decisions, archived reports, including the First annual report on the new member complaints procedures.

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