The complaint was screened out after a review determined that the allegations did not fall within the jurisdiction of the member complaints process. The Complainant, an interpreter at a Refugee Protection Division hearing, alleged that the Member dismissed them after asking for a demonstration of mutual understanding between interpreter and claimants. The exchange that followed led to the interpreter's removal from the hearing.
Assessing interpretation quality and replacing an interpreter are part of hearing management and fall under adjudicative independence. As such, the allegations were outside the scope of the Procedures for Making a Complaint about a Member. The Ombudsperson recommended to screen out the complaint. The Chairperson agreed, and the file was closed.