Providing feedback on accessibility to the Immigration and Refugee Board of Canada

Your feedback will help the Immigration and Refugee Board of Canada (IRB) identify and remove any barriers to accessibility for all.

On this page

How to provide feedback

You can provide feedback regarding IRB’s Accessibility Plan in several ways:

  • email: irb.employmentequity-equiteenmatieredemploi.cisr@irb-cisr.gc.ca
  • mail: Immigration and Refugee Board of Canada
    Attention: Employment Equity, Diversity and Inclusion Team
    Minto Place, Canada Building
    344 Slater Street,  12th floor
    Ottawa, Ontario K1A 0K1
  • ​We will also accept feedback about our accessibility plan and the accessibility of our services through direct messages on our various social media accounts.

Please note that the IRB does not currently have an accessible telephone line available to the general public. This has been identified as a barrier to be addressed. In the interim, you may contact us by email and mail as listed above.

Please indicate if you would like a reply and we will contact you within 5 business days. All feedback received will be acknowledged in the same manner in which it was received unless it was received anonymously.

Submit feedback anonymously

If you wish to provide your feedback anonymously, please do so by mail and do not indicate a return address on the envelope.

If you would like a reply

Please indicate if you would like a reply and we will contact you within 5 business days. ​

What we do with your feedback

Your feedback is always useful to us, for example in identifying trends and patterns. The only time your feedback will be connected to you is when you request a personal response from our Accessibility Team.

We publish annual progress reports, including reporting on the feedback we receive and how we are taking it into consideration.

Request an alternate format

To receive this plan, the feedback process description or progress report in an alternate accessible format that works better for you, please make a request using the same contact information listed above.

We commit to providing alternate formats within these timelines:

  • Print: 15 days
  • Large print (larger text): 15 days
  • Braille (a system of raised dots that people who are blind or with low vision can read with their fingers): 45 days
  • Audio (a recording of someone reading the text out loud): 45 days ​